Satisfaction Guaranteed Policy
Quality Assurance:
At BambooBabies, we take pride in the quality of our bamboo apparel. We want you to have complete confidence in your purchase, which is why we offer a comprehensive Quality Assurance policy:
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Pilling, Rips, or Tears: If your bamboo apparel shows any signs of pilling, rips, or tears before your child outgrows it, we will promptly provide a replacement in the equivalent style, same size or one size up. We understand the importance of durability and craftsmanship, and we stand behind the quality of our products.
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Photographic Evidence: To expedite the replacement process, please provide photographic evidence of the issue. This helps us assess the problem accurately and ensures a swift resolution. You can contact our customer service team with the necessary details and images, and we'll handle the rest.
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Customer Satisfaction: Your satisfaction is our top priority. If you encounter any quality-related concerns with your bamboo apparel, please don't hesitate to reach out to us at Bamboobabies.co@gmail.com. We are committed to addressing your issues promptly and ensuring that you are completely satisfied with your purchase.
How to Initiate a Replacement:
- To request a replacement due to quality-related concerns, please contact our customer service team at Bamboobabies.co@gmail.com within 190 days of receiving your order.
- Please include your order number and attach photographic evidence of the issue.
- Our dedicated team will review your request and guide you through the necessary steps to complete the replacement process.